The Moral and Economic Advantages of Customer Capitalism is presented by Fred Reichheld, as part of Mendoza’s Dean’s Speaker Series. Named by The Economist as the “high priest” of loyalty, Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty. The best-selling author of five books on loyalty, he is a fellow at Bain & Company and founder of Bain’s Loyalty practice, which helps companies achieve results through customer and employee loyalty. His latest book, coauthored with Bain’s Darci Darnell and Maureen Burns, is Winning on Purpose (Harvard Business Press, 2021). In the book, Fred reveals how NPS practitioners, including Apple Retail, Philips, Charles Schwab, Allianz, American Express and Intuit, have utilized this system to generate extraordinary results. They also explain how NPS helps companies become truly customer-centric, unleashing profitable growth by systematically converting more customers into promoters and fewer into detractors. The Dean’s Speaker Series is a leadership-focused series featuring respected senior executives from top global companies across diverse industries. Through engaging discussions, the leaders share their unique insights on careers, global trends, effective leadership and emerging issues affecting business and society. The series is sponsored by the Burns Family endowment. Open to all students and the Notre Dame community. No registration required.

Join in for an insightful and dynamic panel discussion on the upcoming 2024 U.S. election, featuring prominent voices in journalism and politics. This event will offer diverse perspectives on the key issues, candidates, and potential outcomes that will shape the future of the United States. Panelists:Gerard Baker, Editor-at-Large, The Wall Street Journal: With decades of experience in political journalism, Baker will provide an in-depth analysis of the electoral landscape, drawing from his extensive knowledge of American and global politics.Carlos Lozada, Opinion Writer, The New York Times: Lozada, a Pulitzer Prize-winning journalist, will bring his sharp analytical skills to the discussion, offering a critical examination of the candidates' platforms and the broader political climate.Dianne Pinderhughes, Presidential Faculty Fellow, and the Rev. Edmund P. Joyce, C.S.C. Professor of Africana Studies and Political Science, The University of Notre Dame: Pinderhughes holds a concurrent faculty appointment in American Studies, is a Faculty Fellow at the Kellogg Institute, and is a Research Faculty member in Gender Studies at the University of Notre Dame. Her research addresses inequality with a focus on racial, ethnic, and gender politics and public policy in the Americas, explores the creation of American civil society institutions in the twentieth century, and analyzes their influence on the formation of voting rights policy.Francis Rooney, Former U.S. Ambassador to the Holy See: Rooney, with his rich background in diplomacy and politics, will provide a unique perspective on the international implications of the U.S. election and insights into the intersection of faith and politics.Moderator:Dean Marcus Cole, Notre Dame Law School: As the moderator, Dean Cole will guide the conversation, ensuring a balanced and engaging dialogue. His expertise in law and education will help frame the discussion in a broader societal context.Don't miss this opportunity to hear from esteemed experts as they dissect the 2024 election and its potential impact on the United States and the world. The Rooney Center thanks the Notre Dame Law School and the Notre Dame Democracy Initiative for co-sponsoring this event.Originally published at rooneycenter.nd.edu.

Ethnomusicologist Shayna Silverstein discusses her monograph, Fraught Balance: The Embodied Politics of Dabke Dance Music in Syria, which draws on ethnographic, archival, and digital research. She talks about how dabke—one of Syria's most beloved dance music traditions—embodies the dynamics of gender, class, ethnicity, and nationhood in an authoritarian state.   Originally published at music.nd.edu.

As part of the Keough-Naughton Institute's fall 2024 speaker series, Clair Wills, the King Edward VII Professor of English Literature at the University of Cambridge, will deliver the lecture, "Making Sense of the Missing: The Family, the Church and 'the Home' in Twentieth-century Irish society." Lecture Abstract In this lecture, Clair Wills considers the following questions: How do we approach the aftermath of the scandals of institutional abuse in Ireland? What questions should we be asking about guilt, blame and responsibility? The lecture will trace a history of sexual secrecy in Ireland from the post-famine period to the 1950s and beyond, asking how and why did families consent to the institutional care and control of unmarried mothers and their children. Why did the system make sense to ordinary families, and how can we make sense of it now?   Copies of Clair Wills' new book, Missing Persons, Or My Grandmother’s Secrets (FSG, April 2024), will be available for purchase after the lecture. Speaker Biography Clair Wills is regius professor of English Literature at the University of Cambridge, and a critic and cultural historian of Britain and Ireland. She has written prize-winning books on the history of Ireland during the Second World War, on post-war immigrant Britain, and her essays on contemporary fiction, poetry and cultural institutions appear regularly in the New York Review of Books and the London Review of Books. Her most recent book, Missing Persons, Or My Grandmother’s Secrets, published by FSG in April 2024, is a study of four generations of unmarried mothers in her own family, set in the context of the intertwined histories of Britain and Ireland from the 1890s to the 1980s. Originally published at irishstudies.nd.edu.

Ilyon Woo is the New York Times best-selling author of Master Slave Husband Wife: An Epic Journey from Slavery to Freedom, which won the 2024 Pulitzer Prize in Biography. She has received support for her research from the National Endowment for the Humanities and the American Antiquarian Society, among other institutions. Ilyon is also the author of The Great Divorce: A Nineteenth-Century Mother’s Extraordinary Fight Against Her Husband, the Shakers, and Her Times, her writing has appeared in The Boston Globe, The Wall Street Journal, Time Magazine, and The New York Times. Ilyon has traveled the country to speak at bookstores, museums, schools, and book festivals, and she has been featured on such programs as NPR’s Morning Edition, All Things Considered, and CBS Sunday Morning. She holds a BA in the Humanities from Yale College and a Ph.D. in English from Columbia University. Co-sponsors: Creative Writing Program, Department of American Studies, Department of History, Program of Liberal Studies — Join the Center for Social Concerns on Friday afternoons of home football weekends for MVP Fridays: lectures by national leaders, journalists, and writers on questions of meaning, values, and purpose. Reception and book signing to follow.Learn more